Appointment Cancellation Policy

• Patient-Initiated Cancellations:
  • Appointments can be canceled or rescheduled up to [X hours/days] before the scheduled time without any penalty.
  • Cancellations made within of the appointment time will incur a cancellation fee of
• No-Show Policy:
  • If a patient fails to attend the appointment without prior notice, the consultation fee will not be refunded.
• Clinic-Initiated Cancellations:
  • If Balaji Clinics cancels or reschedules an appointment due to unforeseen circumstances, the patient will be informed promptly, and a full refund or free rescheduling will be offered.

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2. Refund Policy

• Consultation Fees:
  • Refunds are only applicable for cancellations made in advance.
  • Refunds will be processed within [7-10 business days] via the original payment method.
• Advance Payments for Services:
  • Refunds for prepaid medical services (e.g., health checkups, procedures) will depend on the service type:
    • Full Refund: For cancellations made in advance.
    • Partial Refund: For cancellations within, excluding administrative charges of .
    • No Refund: For cancellations after the service has commenced.
• Refund Processing Time:
  • Refund requests will be initiated upon confirmation and will take [7-10 business days] to reflect in the patient’s account.

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3. Telemedicine Appointments

• For telemedicine consultations:
  • Patients can cancel up to before the scheduled time for a full refund.
  • No refunds will be provided for missed telemedicine consultations without prior notice.

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4. Diagnostic Tests and Other Services

• Refunds for diagnostic tests or additional services (e.g., lab tests, imaging) will follow these rules:
  • Cancellation Before Sample Collection/Procedure: Full refund.
  • Cancellation After Sample Collection/Procedure: No refund.

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5. Procedure Cancellations

• For any medical procedures booked in advance:
  • Cancellations made [X days] before the scheduled procedure will be eligible for a full refund.
  • Cancellations made within of the procedure will incur a penalty fee.

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6. Exceptional Cases

• Refund requests in cases of emergencies or unavoidable circumstances will be reviewed on a case-by-case basis.
• Patients are encouraged to contact the clinic for assistance.

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