• Balaji Clinics offers delivery services for:
  • Medications prescribed by the clinic’s doctors.
  • Medical devices and equipment.
  • Diagnostic test reports.
  • Other healthcare-related items as specified.
• Service Areas:
  • Delivery is available within [all India].
  • For areas outside the service scope, patients may opt for in-clinic pickup or courier arrangements at their own expense.

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2. Order Processing

• Order Confirmation:
  • Orders are processed upon receipt of payment confirmation.
  • Patients will receive an order confirmation email or SMS with order details and estimated delivery time.
• Processing Time:
  • Orders are typically processed after confirmation.
  • Orders placed after [specific cutoff time, e.g., 5 PM] will be processed the next business day.

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3. Delivery Timeframe

• Delivery times may vary based on the location and availability of the item:
  • Local Deliveries: Within of order confirmation.
  • Regional Deliveries: Within [7 days].
  • Remote Areas: Delivery may take [7 days] longer depending on courier service availability.
• Patients will be informed in case of delays due to unforeseen circumstances such as weather conditions, strikes, or supply chain disruptions.

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4. Shipping Charges

• Standard Delivery:
  • A flat shipping fee of [₹500] will be applied to orders below [₹500].
  • Free shipping for orders above [₹500].
• Express Delivery:
  • Available for an additional fee of [₹500], ensuring delivery within [5 hours/days].

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5. Delivery Confirmation

• A delivery confirmation message will be sent via email or SMS once the order has been successfully delivered.
• Patients are encouraged to check their order immediately upon receipt and report any discrepancies within [X days].

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6. Return and Replacement for Delivered Items

• Medications:
  • Returns are only accepted for items damaged during transit or incorrect deliveries.
  • Items must be returned in their original packaging and reported within [5 days] of delivery.
• Medical Devices and Equipment:
  • Devices with manufacturing defects may be replaced or repaired as per warranty terms.
  • Return requests must be initiated within [5 days] of delivery.
• Reports:
  • Diagnostic test reports are non-returnable but can be re-sent electronically upon request.

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7. Shipping Restrictions

• Certain medications or items may not be eligible for shipping due to regulatory or storage constraints (e.g., temperature-sensitive medications).
• Such items must be collected in person at the clinic.

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